42 Software as a Service (SaaS) in the form of a web portal or platform to help clients understand customer sentiment and customer engagement in the field of Customer Relationship Management (CRM), namely, for accessing, analyzing, modeling, and tracking voice-of-customer analytics based on user feedback; Software as a service (SAAS) services featuring software for creating, sharing, publishing, collating and analyzing the results of online surveys, polls and questionnaire, and for data collection, data analysis, data sample selection, data representation, brand management, and consumer-focused marketing; Providing temporary use of non-downloadable cloud-based software for creating, sharing, publishing, collating and analyzing the results of online surveys, polls and questionnaire, and for data collection, data analysis, data sample selection, data representation, brand management, and consumer-focused marketing