9 Downloadable computer application software for mobile phones, computers and electronic devices, namely, software for the operation and management of telephone communication, video calls, voice communication, voicemail, call processing, call waiting and internet telephony (VoIP) services; Downloadable computer application software for mobile phones, computers and electronic devices, namely, software for transmission, recording, reproduction, display, organization, management, manipulation and review of messages, text, images, files, audio, video and audio-visual content for the facilitation of communications between multiple peers via computer networks, communication networks and the Internet; Downloadable computer application software for mobile phones, computers and electronic devices, namely, software for use as an application programming interface (API) for facilitating voice over internet protocol (VOIP) calls, phone calls, video calls, text messages, instant messages and online social networking services; Downloadable computer application software for mobile phones, computers and electronic devices, namely, software for online communications, namely, software for electronically exchanging voice, and data accessible via computer, mobile, wireless, and telecommunication networks; Downloadable computer application software for mobile phones, computers and electronic devices, namely, software for online audio and video conferencing software; Recorded computer software for processing electronic payments and transferring funds to and from others and for credit and debit card transaction processing; Downloadable computer application software for mobile phones, computers and electronic devices, namely, software for providing an online platform for use in the field of help desk and customer support; Downloadable computer application software for mobile phones, computers and electronic devices, namely, software for processing electronic payments and transferring funds to and from others and transaction processing; Downloadable computer application software for mobile phones, computers and electronic devices, namely, software for business management, database management, customer service management and management of customer relations; Downloadable computer application software for mobile phones, computers and electronic devices, namely, software for managing business information and communications, managing business databases, managing customer service and managing customer relationships, all of the foregoing directed to the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality; Downloadable computer application software for mobile phones, computers and electronic devices, namely, software for facilitating electronic communications within businesses and between businesses and their customers, all of the foregoing in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality; Downloadable computer application software for mobile phones, computers and electronic devices, namely, software for collaborating, communicating, and sharing information, documents, text, conversation, audio, video, photographs, and multimedia content; Downloadable computer application software for mobile phones, computers and electronic devices, namely, software for providing an online platform for use in the field of customer relationship management and customer engagement