Trademark: 90864948
Word
AGENT JOURNEY MAPPING
Status
Dead
Status Code
602
Status Date
Monday, November 21, 2022
Serial Number
90864948
Mark Type
4000
Filing Date
Wednesday, August 4, 2021
Abandoned Date
Thursday, November 10, 2022

Trademark Owner History

Classifications
38 broadcast communication services, namely, transmitting text messages to designated recipients for others; communication services, namely, transmitting messages via phone, electronic mail, voice, web, SMS, text messaging, messaging and instant messaging between businesses and consumers
35 business information management, namely, electronic reporting of business information, business analytics, namely, business evaluations, information and research, and consumer response
42 Software as a Service (SaaS) services featuring software for use in responding to customer inquiries and communicating with others; software as a Service (SaaS) services, namely, hosting software for use by others in responding to customer inquiries; software as a Service (SaaS) services, namely, hosting software for use by others for use by call centers in responding to customer inquiries; software as a Service (SaaS) services featuring artificial intelligence software for suggested responses and auto-communication, machine learning for classifying and generating communication based on previous communication data, and natural language processing; software as a Services (SaaS) services featuring software for automated speech recognition (ASR) and voice recognition; software as a Service (SaaS) services featuring software for general business process automation; software as a Service (SaaS) services, namely, hosting software for general business process automation; software as a Service (SaaS) services, namely, hosting software for use by others for general business process automation; software as a Service (SaaS) services featuring artificial intelligence software for general business process automation for suggested responses and auto-communication, machine learning for classifying and generating communication based on previous communication data, and natural language processing; machine learning and artificial intelligence to gain insight into call center agent activity; artificial intelligence driven automation for call center tasks; artificial intelligence driven automation to facilitate asynchronous communications with customers; software as a Service (SaaS) services featuring machine learning and artificial intelligence software to assist call center agents to respond to sales related inquiries from customers

Trademark Events
Nov 21, 2022
Abandonment Notice E-Mailed - Failure To Respond
Nov 21, 2022
Abandonment - Failure To Respond Or Late Response
May 9, 2022
Notification Of Non-Final Action E-Mailed
May 9, 2022
Non-Final Action E-Mailed
May 9, 2022
Non-Final Action Written
Apr 28, 2022
Assigned To Examiner
Sep 29, 2021
New Application Office Supplied Data Entered In Tram
Aug 7, 2021
New Application Entered In Tram

Trademark Alertz updated from USPTO on 2030-01-24