42 Providing an online internet portal featuring technology that enables businesses to track their customers' engagement with the businesses' instruction manual data; Software as a service (SAAS) services, namely, providing and hosting non-downloadable, software applications for use by businesses to perform consumer relations management, consumer outreach, engagement management, data management and analytics, and predictive modeling; Providing temporary use of non-downloadable cloud-based software for use by businesses to perform consumer relations management, consumer outreach, consumer engagement, consumer analytics, and product analytics