9 Downloadable computer software for business management and operations, customer communications management, enterprise and customer experience management and electronic mail and messaging; downloadable computer software for providing telecommunications, information technology and data transmissions, namely, electronic mail processing, electronic messaging systems, and electronic mail servers; downloadable computer software used for the purposes of data query, data modelling, data analysis, data visualisation, statistical analysis, data storage, general purpose computations, manipulation of collections of data, data transformation, graphics, modelling, forecasting, and testing of computer software, and third party delivery performance, business performance, business process automation, and document automation; downloadable computer programs for data processing, image processing, positioning of text, and processing information; downloadable training manuals in electronic format for business management and operations, customer communications management, enterprise and customer experience management and electronic mail and messaging, data query, data modelling, data analysis, data visualisation, statistical analysis, data storage, general purpose computations, manipulation of collections of data, data transformation, graphics, modelling, forecasting, and testing of computer software, and third party delivery performance, business performance, business process automation, and document automation, data processing, image processing, positioning of text, processing information; downloadable training manuals in the form of instructional videos for business management and operations, customer communications management, enterprise and customer experience management and electronic mail and messaging, data query, data modelling, data analysis, data visualisation, statistical analysis, data storage, general purpose computations, manipulation of collections of data, data transformation, graphics, modelling, forecasting, and testing of computer software, and third party delivery performance, business performance, business process automation, and document automation, data processing, image processing, positioning of text, processing information; downloadable training manuals in the form of a computer program for business management and operations, customer communications management, enterprise and customer experience management and electronic mail and messaging, data query, data modelling, data analysis, data visualisation, statistical analysis, data storage, general purpose computations, manipulation of collections of data, data transformation, graphics, modelling, forecasting, and testing of computer software, and third party delivery performance, business performance, business process automation, and document automation, data processing, image processing, positioning of text, processing information; downloadable webcasts in the fields of information technology, document automation, business process automation, business management and operations, customer communications management and enterprise and customer experience management; downloadable electronic publications, namely, publications in the nature of newsletters in the fields of information technology, document automation, business process automation, business management and operations, customer communications management and enterprise and customer experience management