9 Downloadable computer software, namely, enterprise resource planning (ERP) software for collecting, storing, managing, and interpreting data; Downloadable computer software, namely, enterprise resource planning software for general business management, accounting, shipping and inventory control, sales and marketing management, electronic messaging, and database management; Downloadable enterprise resource planning (ERP) computer software for use in shop and manufacturing management; Downloadable computer software for use in shop and manufacturing management, namely, quoting, ordering, purchasing, job scheduling, collecting data, production control, inventory management, accounting, shipping, and quality control