Word

NEVER MISS AN EXPERIENCE

Status

Dead

Status Code

606

Status Date

Monday, October 2, 2023

Serial Number

90654730

Mark Type

4000

Filing Date

Monday, April 19, 2021

Published for Opposition

Tuesday, July 5, 2022

Abandoned Date

Monday, October 2, 2023

Trademark Owner History

Medallia, Inc. - Owner At Publication

Classifications

41 Non-downloadable electronic publications in the nature of electronic books and articles in the field of customer and employee relationship management; arranging and conducting educational conferences, seminars, and exhibitions in the field of customer and employee relationship management; educational services, namely, conducting conferences, seminars, exhibitions, and online courses in the field of customer and employee relationship management; providing education in the field of customer and employee relationship management rendered live and through video conference; providing education courses in the field of customer and employee relationship management rendered live; providing a website featuring non-downloadable videos and educational video presentations in the field of customer and employee relationship management; providing online newsletters in the field of customer and employee relationship management

9 Downloadable software for surveying, tracking, gathering, monitoring, predicting and analyzing customer, employee, business and product data to improve customer satisfaction, operational efficiency, employee productivity, business operations, and business productivity; downloadable software for tracking, gathering, monitoring, analyzing, and publishing feedback and reviews on social media sites; downloadable software for analyzing, responding to, and making process improvements based on social media data; downloadable computer software using artificial intelligence and machine learning to detect patterns, predict behavior, and identify risks and opportunities to optimize customer, employee, business and product experience and improve business actions or decisions; downloadable computer software using artificial intelligence and machine learning to identify customer and employee needs and sentiment, to analyze customer and employee experiences, and to predict customer and employee behavior; downloadable software for gathering and aggregating data from multiple sources to resolve customer identities and provide a holistic view of a customer, business unit, or employee experience or journey; downloadable computer software for use in gathering and analyzing feedback from diverse customer or employee interaction channels; downloadable computer software for enabling solicitation of feedback from diverse channels; downloadable computer software for use in text analytics to determine and take action based on topics and sentiment from customer and employee feedback; downloadable computer software for customer and employee relationship management for use in the field of customer experience management and enterprise feedback management; downloadable computer software for application and database integration and management; downloadable computer software for generating, collecting, obtaining, capturing, searching, managing, processing, reviewing, editing, viewing, organizing, modifying, transmitting, producing, posting, sharing, retrieving, receiving, and storing electronic documents, data, information, and content; downloadable computer software for generating, collecting, obtaining, capturing, searching, managing, processing, reviewing, editing, viewing, organizing, modifying, transmitting, producing, posting, sharing, retrieving, receiving, and storing text, audio, visual and multimedia data, information and content; downloadable computer software using artificial intelligence for generating, collecting, obtaining, capturing, searching, managing, processing, reviewing, editing, viewing, organizing, modifying, transmitting, producing, posting, sharing, retrieving, receiving, and storing electronic documents, data, information, and content; downloadable computer software for the provision of electronic digitizing and storage of document images, data and text; downloadable computer software for use in creation and storage of documents, reports and forms; downloadable computer software for use as an application programming interface (API); downloadable computer software platforms for customer and employee relationship management for business purposes; downloadable software for enabling predictive analytics and data science modeling to predict customer experience and behavior, detect business anomalies, and improve business actions or decisions along a customer or employee life-cycle or journey

35 Customer and employee survey and feedback services, namely, providing consumer survey services and conducting employee surveys for others for purposes of providing feedback on improving employee performance and morale and customer experience; business strategy and marketing consultancy focusing on helping clients analyze, respond to, and make process improvements based on social media data; business consulting services in the field of text analytics; business management consulting with relation to strategy, marketing, sales, operations, product design particularly specializing in the use of analytic and statistical models for the understanding and predicting of customers, employees, businesses, and market trends and actions; business monitoring and consulting services, namely, surveying, tracking, gathering, monitoring, and analyzing customer, employee, business and product data to provide strategy, and insight, in connection with sales, operations, customer service, product design and innovation; business monitoring and consulting services, particularly specializing in the use of analytic and statistical models for the understanding and predicting of customer, employee, business, and market trends and actions

42 Software as a service (SAAS) featuring software for use in surveying, tracking, gathering, monitoring, predicting and analyzing customer, employee, business and product data to improve customer, employee, business and product satisfaction, operational efficiency, employee productivity, business operations, and business productivity; software as a service (SAAS) featuring software for use in surveying, tracking, gathering, monitoring, analyzing, and publishing feedback and reviews on social media sites; software as a service (SAAS) featuring software for analyzing, responding to, and making process improvements based on social media data; software as a service (SAAS) featuring software using artificial intelligence and machine learning to detect patterns, predict behavior, and identify risks and opportunities to optimize customer, employee, business and product experience and improve business actions or decisions; software as a service (SAAS) featuring software using artificial intelligence and machine learning to identify customer and employee needs and sentiment, to analyze customer and employee experiences, and to predict and analyze customer and employee behavior; software as a service (SAAS) featuring software for gathering and aggregating data from multiple sources to resolve customer identities and provide a holistic view of a customer, business unit, or employee experience or journey; software as a service (SAAS) featuring software for use in gathering and analyzing feedback from diverse customer or employee interaction channels; software as a service (SAAS) featuring software for enabling solicitation of feedback from diverse channels; software as a service (SAAS) featuring software for use in text analytics to determine and take action based on topics and sentiment from customer and employee feedback; software as a service (SAAS) featuring software for customer and employee relationship management for use in the field of customer experience management and enterprise feedback management; providing temporary use of non-downloadable computer software for application and database integration and management; providing temporary use of non-downloadable computer software for generating, collecting, obtaining, capturing, searching, managing, processing, reviewing, editing, viewing, organizing, modifying, transmitting, producing, posting, sharing, retrieving, receiving, and storing electronic documents, data, information, and content; providing temporary use of non-downloadable computer software for generating, collecting, obtaining, capturing, searching, managing, processing, reviewing, editing, viewing, organizing, modifying, transmitting, producing, posting, sharing, retrieving, receiving, and storing text, audio, visual and multimedia data, information and content; providing temporary use of non-downloadable computer software using artificial intelligence for generating, collecting, obtaining, capturing, searching, managing, processing, reviewing, editing, viewing, organizing, modifying, transmitting, producing, posting, sharing, retrieving, receiving, and storing electronic documents, data, information, and content; providing temporary use of non-downloadable computer software for the provision of electronic digitizing and storage of document images, data and text; providing temporary use of non-downloadable computer software for use in creation and storage of documents, reports and forms; providing temporary use of non-downloadable computer software for use as an application programming interface (API); providing temporary use of non-downloadable computer software platforms for customer and employee relationship management for business purposes; software as a service (SAAS) featuring software for enabling predictive analytics and data science modeling to predict customer experience and behavior, detect business anomalies, and improve business actions or decisions along customer or employee lifecycle or journey

Trademark Events

Oct 2, 2023

Abandonment Notice E-Mailed - No Use Statement Filed

Oct 2, 2023

Abandonment - No Use Statement Filed

Mar 1, 2023

Notice Of Approval Of Extension Request E-Mailed

Feb 27, 2023

Sou Extension 1 Granted

Feb 27, 2023

Sou Extension 1 Filed

Feb 27, 2023

Sou Teas Extension Received

Aug 30, 2022

Noa E-Mailed - Sou Required From Applicant

Jul 5, 2022

Teas Change Of Correspondence Received

Jul 5, 2022

Attorney/Dom.Rep.Revoked And/Or Appointed

Jul 5, 2022

Teas Revoke/App/Change Addr Of Atty/Dom Rep Received

Jul 5, 2022

Official Gazette Publication Confirmation E-Mailed

Jul 5, 2022

Published For Opposition

Jun 15, 2022

Notification Of Notice Of Publication E-Mailed

May 28, 2022

Assigned To Lie

May 27, 2022

Approved For Pub - Principal Register

May 26, 2022

Teas/Email Correspondence Entered

May 25, 2022

Correspondence Received In Law Office

May 25, 2022

Teas Response To Office Action Received

Dec 17, 2021

Notification Of Non-Final Action E-Mailed

Dec 17, 2021

Non-Final Action E-Mailed

Dec 17, 2021

Non-Final Action Written

Dec 12, 2021

Assigned To Examiner

Jul 26, 2021

New Application Office Supplied Data Entered

Apr 22, 2021

New Application Entered