9 Downloadable computer application software for mobile phones, namely, software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in bots used to detect and analyze customer intents in real time using artificial intelligence (AI); Downloadable computer application software for mobile phones, namely, software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Downloadable mobile applications for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in bots used to detect and analyze customer intents in real time using artificial intelligence (AI); Downloadable mobile applications for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields