41 Education, namely, classes, seminars, workshops, presentations, live demonstrations, and conferences in the fields of customer relationship management and customer engagement management; provision of training in the fields of customer relationship management and customer engagement management; provision of education in the form of classes, seminars, workshops, presentations, live demonstrations, and conferences and training in the field of customer relationship management; provision of education in the form of classes, seminars, workshops, presentations, live demonstrations, and conferences and training in the field of customer relationship management software solutions; arranging, organising and conducting educational, non-commercial conferences, seminars, exhibitions and fairs, all of the foregoing in the fields of customer relationship management and customer engagement management; educational services, namely, arranging and conducting online courses of instruction in the fields of customer relationship management and customer engagement management via a website; providing online training in the form of classes, seminars, workshops, and presentations in the fields of customer relationship management and customer engagement management; Providing online, non-downloadable electronic publications, namely, books, magazines, journals, newsletters, brochures, and manuals in the fields of customer relationship management and customer engagement management; providing online, non-downloadable electronic publications in the form of books, magazines, journals, newsletters, brochures, and manuals in the field of customer relationship management, customer engagement management, and gathering and analysis of customer intelligence; providing a website featuring non-downloadable videos of presentations in the field of customer relationship management; information, advice and consultancy in relation to the aforementioned services