9 Downloadable software for providing network, Internet, and computer security and performing security audits; downloadable software for customer relationship management, enterprise resource planning, supply chain management, and data warehousing; downloadable software for business intelligence systems, namely software that allows users to report and analyze enterprise data from human resources, finance, accounting, marketing, supply chain, and logistics; downloadable electronic publications, namely, newsletters, pamphlets and reports, featuring information regarding computer software design, computer programming, maintenance of computer software, network, Internet, and computer security, information security, customer relationship management, enterprise resource planning, supply chain management, data warehousing and business intelligence systems