Word

GENESYS ENGAGE

Status

Pending

Status Code

654

Status Date

Tuesday, June 13, 2023

Serial Number

90145024

Mark Type

4000

Filing Date

Friday, August 28, 2020

Trademark Owner History

GENESYS CLOUD SERVICES, INC. - 1st New Owner Before Publication
Genesys Telecommunications Laboratories, Inc. - Original Applicant

Classifications

9 downloadable computer software for use in the operation and reporting of interactions in the field of contact center management; downloadable cloud computer software for use in the operation and reporting of interactions in the field of contact center management; downloadable computer telephony software, namely, downloadable computer programs and downloadable computer telecommunications programs for combining and integrating voice and data communications with computer technologies; downloadable computer software for controlling, monitoring, analyzing, recording, providing, programming, interacting with and responding to voice or electronic information from customers or other patrons in contact center management; downloadable computer software for controlling internal and external voice and data communication for an organization's computer system; and downloadable computer software for handling and integrating an organization's directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, out calling services, voice response and customized, customer specific applications in the customer service field, and software instruction manuals sold or distributed therewith as a unit; downloadable computer software for workforce management; downloadable computer software for speech recognition and analytics; all of the foregoing in the field of contact center management

35 advertising and marketing services, namely, designing and managing for others outbound marketing campaigns in the field of contact center management and providing online reporting of such campaigns; contact center workforce management services, namely, personnel management services; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; automated provision and distribution of information and automated outbound interactions, namely, telemarketing services and promoting the goods and services of others via automated outbound channel communications; designing and managing for others outbound marketing campaigns in the field of contact center management and providing online reporting of such campaigns; personnel management and workforce management, motivation and incentive programs, namely, conducting incentive award programs for motivation of agents via recognition and bonuses of customer service center agents to promote high-quality customer service, all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning, and product promotion

42 providing temporary use of on-line non-downloadable cloud computing software for use in the operation and reporting of interactions in the field of contact center management; software as a service (SAAS) services for use in the operation and reporting of interactions in the field of contact center management; providing use of on-line non-downloadable software and on-line non-downloadable applications for an organization's handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, workforce management services and customized, customer-specific applications; installation and maintenance of computer software, all in the field of contact center management; monitoring of computer systems to detect breakdowns and by remote access to ensure proper functioning in the field of contact center management; technical support services, namely, diagnosing and troubleshooting in the nature of diagnosing computer hardware and software problems in the field of contact center management; professional computer services, namely, the design, customization and configuration of computer hardware and software for others in the field of contact center management

Trademark Events

Mar 29, 2024

Suspension Checked - To Attorney For Action

Mar 27, 2024

Assigned To Examiner

Jan 16, 2024

Suspension Checked - To Attorney For Action

Jun 13, 2023

Report Completed Suspension Check Case Still Suspended

Dec 14, 2022

Report Completed Suspension Check Case Still Suspended

Dec 8, 2022

Suspension Checked - To Attorney For Action

Dec 7, 2022

Automatic Update Of Assignment Of Ownership

Sep 7, 2022

Suspension Checked - To Attorney For Action

Mar 3, 2022

Report Completed Suspension Check Case Still Suspended

Sep 3, 2021

Notification Of Letter Of Suspension E-Mailed

Sep 3, 2021

Letter Of Suspension E-Mailed

Sep 3, 2021

Suspension Letter Written

Jul 14, 2021

Teas/Email Correspondence Entered

Jul 13, 2021

Correspondence Received In Law Office

Jul 13, 2021

Teas Response To Office Action Received

Jan 13, 2021

Notification Of Non-Final Action E-Mailed

Jan 13, 2021

Non-Final Action E-Mailed

Jan 13, 2021

Non-Final Action Written

Dec 30, 2020

Assigned To Examiner

Oct 2, 2020

New Application Office Supplied Data Entered

Sep 1, 2020

New Application Entered