42 Software as a service (SAAS) services featuring software for collecting, communicating, storing, organizing, and analyzing consumer feedback, rankings, ratings and recommendations; Software as a Service (SaaS) services featuring software for use in collecting, communicating, storing, organizing, and analyzing real-time customer feedback, comments, and data concerning a consumer's experience with websites, web-based applications, mobile applications, mobile platforms, brick-and-mortar properties, at the point-of-sale, and with individual products and services