9 Downloadable computer programs and software for administrative, financial, communicative and educational purposes in organizations for use in customer relationship management and enterprise resource planning (CRM/ERP), Computer hardware and recorded software for database management; Downloadable integrated software packages for administrative, financial, communicative and educational purposes in organizations for use in customer relationship management and enterprise resource planning (CRM/ERP); Downloadable privacy protection software; Downloadable computer software for administrative, financial, communicative and educational purposes in organizations for use in customer relationship management and enterprise resource planning (CRM/ERP); Downloadable computer application software for mobile phones, portable media players, handheld computers, namely, software for administrative, financial, communicative and educational purposes in organizations for use in customer relationship management and enterprise resource planning (CRM/ERP); Downloadable web site development software; computer software, recorded for administrative, financial, communicative and educational purposes in organizations for use in customer relationship management and enterprise resource planning (CRM/ERP); Downloadable communications software for connecting computer network users, global computer networks; Downloadable computer search engine software; Downloadable computer operating system software; Downloadable computer software for database management; Downloadable computer software for data processing; Downloadable computer software for encryption; Downloadable pdf creation and conversion software, Downloadable computer software for use in creating and designing websites; Downloadable computer software development tools; computer software platforms, downloadable, for administrative, financial, communicative and educational purposes in organizations for use in customer relationship management and enterprise resource planning (CRM/ERP); Downloadable computer software products for administrative, financial, communicative and educational purposes in organizations for use in customer relationship management and enterprise resource planning (CRM/ERP), Downloadable software for administrative, financial, communicative and educational purposes in organizations for use in customer relationship management and enterprise resource planning (CRM/ERP); Downloadable computer whiteboard software; Downloadable software for processing images, graphics and text; Downloadable educational computer software featuring instruction in administrative, financial, communicative and educational purposes in organizations for use in customer relationship management and enterprise resource planning (CRM/ERP); downloadable educational software for children, Downloadable graphical user interface software; electronic notice boards; downloadable electronic game programs; electronic display units, namely, electronic LCD display unit with multi-networking (TCP/IP) capabilities; electronic key fobs being remote control apparatus; downloadable electronic books in the field of administrative, financial, communicative and educational purposes in organizations for use in customer relationship management and enterprise resource planning (CRM/ERP); downloadable electronic newspapers; downloadable computer programs used for electronic cash register systems; apparatus for processing electronic payments, namely, multi-functional electronic payment terminals, electronic and magnetic ID cards for use in connection with payment for services; electronic payment terminals; downloadable software for scanning for computer virus, documents and images; downloadable software for diagnostics and error search for monitoring and reporting on the performance, availability, and errors of web sites of others; downloadable software for optical character recognition; downloadable software for virtual reality for administrative, financial, communicative and educational purposes in organizations for use in customer relationship management and enterprise resource planning (CRM/ERP); computer hardware and recorded software for administrative, financial, communicative and educational purposes in organizations for use in customer relationship management and enterprise resource planning (CRM/ERP) sold as a unit; downloadable digital books in the field of administrative, financial, communicative and educational purposes in organizations for use in customer relationship management and enterprise resource planning (CRM/ERP)