9 Downloadable computer software and computer programs for use in database management, electronic spreadsheets, designing, creating, editing and publishing documents, note taking, email, calendaring, scheduling, contact information storage and management, accounting, customer relationship management, project management, presentation graphics, desktop publishing, web publishing, document management, database management, data collection, data analysis, graphics, presentation graphics, word processing, instant messaging, Voice over Internet Protocol (VoIP), video conferencing, audio conferencing, web conferencing and document sharing, application sharing, computer desktop sharing, file transfer, sensing and providing user presence information, telephony, real-time communications featuring instant messaging, audio, video and data exchange, mapping geographical locations, manipulating video, audio and graphics; recorded computer software and computer programs for use in database management, electronic spreadsheets, designing, creating, editing and publishing documents, note taking, email, calendaring, scheduling, contact information storage and management, accounting, customer relationship management, project management, presentation graphics, desktop publishing, web publishing, document management, database management, data collection, data analysis, graphics, presentation graphics, word processing, instant messaging, Voice over Internet Protocol (VoIP), video conferencing, audio conferencing, web conferencing and document sharing, application sharing, computer desktop sharing, file transfer, sensing and providing user presence information, telephony, real-time communications featuring instant messaging, audio, video and data exchange, mapping geographical locations, manipulating video, audio and graphics; downloadable communications software for managing the exchange of communications and data and information over computer networks, wireless networks, and global communications networks; recorded communications software for managing the exchange of communications and data and information over computer networks, wireless networks, and global communications networks; downloadable computer communications software for use in accessing web sites and exchanging information and data and obtaining services from web sites; recorded computer communications software for use in accessing web sites and exchanging information and data and obtaining services from web sites; downloadable computer software for use in developing web sites, operating electronic mail and providing computer security; recorded computer software for use in developing web sites, operating electronic mail and providing computer security; downloadable computer software for recording, organizing, editing and transmitting information in typed written and voice format; recorded computer software for recording, organizing, editing and transmitting information in typed written and voice format; downloadable computer communications software for accessing web messaging and shared documents from web sites on the Internet; recorded computer communications software for accessing web messaging and shared documents from web sites on the Internet; downloadable computer utility programs; recorded computer utility programs; downloadable computer software development programs; recorded computer software development programs; downloadable computer security and authentication software for controlling access to and communications with computers; recorded computer security and authentication software for controlling access to and communications with computers; downloadable computer software for computer network security, anti-virus protection, and intrusion detection and prevention; recorded computer software for computer network security, anti-virus protection, and intrusion detection and prevention; downloadable business software applications, namely, software for word processing, inventory management, database management, electronic spreadsheets, designing, creating, editing and publishing documents, note taking, email, calendaring, scheduling, accounting, customer relationship management, presentation graphics, desktop publishing, web publishing, document management, data collection, data analysis, project management, instant messaging, Voice over Internet Protocol (VoIP), video conferencing, audio conferencing, web conferencing and document sharing, application sharing, computer desktop sharing, file transfer, sensing and providing user presence information, telephony, real-time communications featuring instant messaging, audio, video and data exchange, mapping geographical locations, manipulating video, audio and graphics; recorded business software applications, namely, software for word processing, inventory management, database management, electronic spreadsheets, designing, creating, editing and publishing documents, note taking, email, calendaring, scheduling, accounting, customer relationship management, presentation graphics, desktop publishing, web publishing, document management, data collection, data analysis, project management, instant messaging, Voice over Internet Protocol (VoIP), video conferencing, audio conferencing, web conferencing and document sharing, application sharing, computer desktop sharing, file transfer, sensing and providing user presence information, telephony, real-time communications featuring instant messaging, audio, video and data exchange, mapping geographical locations, manipulating video, audio and graphics; computer peripherals; computer hardware