9 Downloadable software and computer programs for testing software, debugging software, quality assurance testing of software, quality assurance of software, user acceptance testing of software, user testing of software, bug testing of software, test driven development of software, automated testing of software, graphical user interface testing of software, and downloadable computer software for writing, testing, and running automated testing scripts for mobile device applications; downloadable software used for testing functionality, performance and resiliency of software; downloadable software for testing of distributed services or microservices applications,all of the aforementioned excluding downloadable software and programs for sales management, customer service management, business operations management,financial and finance operations management, remote and field service operations management,project service automation management, marketing campaign planning and management,customer relationship management, enterprise resource management, sales and marketinginformation management, personnel and project management, facilities management, Internet of Things management, the analysis, warehousing, processing and management of data, Big Data management, security and authentication, social media management, peer-to-peercommunications, email account management, word processing and cloud computing"