Trademark: 88712451
Status Date
Tuesday, May 3, 2022
Registration Number
6719390
Registration Date
Tuesday, May 3, 2022
Filing Date
Monday, December 2, 2019
Published for Opposition
Tuesday, April 14, 2020
38 Call recording services; providing access to hosted computer applications through the Internet; providing access to databases storing transcriptions of contact center and call center discussions
35 Message and conference call transcription services
42 Consulting services in the field of computer software analytics to call centers and contact centers using artificial intelligence and machine learning; consulting services in the field of design, selection, implementation, configuration, and use of computer software systems for others, artificial intelligence and machine learning; software as a service (SaaS) featuring software for use in artificial intelligence and machine learning applications in call centers and contact centers; application service provider (ASP) services featuring software for artificial intelligence and machine learning applications in call centers and contact centers; platform as a service (PaaS) services featuring software for artificial intelligence and machine learning applications in call centers and contact centers; providing temporary use of non-downloadable software featuring software for integrating artificial intelligence and machine learning into applications in call centers and contact centers; software as a service (SaaS) featuring software for contact center management and operation; software as a service (SaaS) featuring software for call center management and operation; software as a service (SaaS) featuring software for providing customer service and customer support; software as a service (SaaS) featuring software for managing and tracking customer service agent performance and workflow; software as a service (SaaS) featuring software for providing analytics to call centers and contact centers using artificial intelligence and machine learning; software as a service (SaaS) featuring software for providing post-call analytics to call centers and contact centers; software as a service (SaaS) featuring software for providing theme and trend detection and grouping of communications with customer service and customer support agents using machine learning; software as a service (SaaS) featuring software for providing real-time analytics of live calls to call centers and contact centers for tracking, prioritizing, resolving, assisting and escalating calls and customer issues; software as a service (SaaS) featuring software for providing real-time analytics of live calls to agents of call centers and contact centers for real-time awareness of issues and suggestions to resolve those issues; software as a service (SaaS) featuring software for transcribing and indexing calls to call centers and contact centers; software as a service (SaaS) featuring software for compiling, indexing and creating a searchable database of calls and contacts to call centers and contact centers; software as a service (SaaS) featuring software for identifying and categorizing calls to call centers and contact centers based on call sentiment, characteristics and keyword phrases; software as a service (SaaS) featuring software for providing post-call training, coaching and feedback to agents in call centers and contact centers to improve agent performance
May 3, 2022
Registered-Principal Register
Apr 1, 2022
Notice Of Acceptance Of Statement Of Use E-Mailed
Mar 31, 2022
Allowed Principal Register - Sou Accepted
Mar 30, 2022
Teas/Email Correspondence Entered
Mar 28, 2022
Correspondence Received In Law Office
Mar 28, 2022
Teas Response To Office Action Received
Mar 7, 2022
Teas Change Of Correspondence Received
Mar 7, 2022
Attorney/Dom.Rep.Revoked And/Or Appointed
Mar 7, 2022
Teas Revoke/App/Change Addr Of Atty/Dom Rep Received
Mar 2, 2022
Notification Of Non-Final Action E-Mailed
Mar 2, 2022
Non-Final Action E-Mailed
Mar 2, 2022
Su - Non-Final Action - Written
Feb 7, 2022
Statement Of Use Processing Complete
Feb 3, 2022
Use Amendment Filed
Feb 3, 2022
Teas Statement Of Use Received
Dec 11, 2021
Notice Of Approval Of Extension Request E-Mailed
Dec 9, 2021
Sou Extension 3 Granted
Dec 9, 2021
Sou Extension 3 Filed
Dec 9, 2021
Teas Extension Received
Jun 8, 2021
Notice Of Approval Of Extension Request E-Mailed
Jun 4, 2021
Sou Extension 2 Granted
Jun 4, 2021
Sou Extension 2 Filed
Jun 4, 2021
Teas Extension Received
Jan 9, 2021
Notice Of Approval Of Extension Request E-Mailed
Jan 8, 2021
Sou Extension 1 Granted
Dec 9, 2020
Sou Extension 1 Filed
Jan 5, 2021
Teas Change Of Correspondence Received
Jan 5, 2021
Attorney/Dom.Rep.Revoked And/Or Appointed
Jan 5, 2021
Teas Revoke/App/Change Addr Of Atty/Dom Rep Received
Dec 21, 2020
Case Assigned To Intent To Use Paralegal
Dec 9, 2020
Teas Extension Received
Dec 9, 2020
Applicant/Correspondence Changes (Non-Responsive) Entered
Dec 9, 2020
Teas Change Of Correspondence Received
Dec 9, 2020
Attorney/Dom.Rep.Revoked And/Or Appointed
Dec 9, 2020
Teas Revoke/App/Change Addr Of Atty/Dom Rep Received
Dec 9, 2020
Teas Change Of Owner Address Received
Jun 9, 2020
Noa E-Mailed - Sou Required From Applicant
Apr 14, 2020
Official Gazette Publication Confirmation E-Mailed
Apr 14, 2020
Published For Opposition
Mar 25, 2020
Notification Of Notice Of Publication E-Mailed
Mar 6, 2020
Approved For Pub - Principal Register
Mar 3, 2020
Assigned To Examiner
Dec 7, 2019
New Application Office Supplied Data Entered In Tram
Dec 5, 2019
New Application Entered In Tram
Trademark Alertz updated from USPTO on 2030-01-24
