9 Downloadable customer relationship management software that manages company's relationships and interactions with customers and potential customers while storing and analyzing data about past interactions; downloadable computer software for collection, editing, organizing, modifying, book marking, transmission, storage and sharing of data and information; downloadable computer software for use in database management and management of customer communications, namely, email and telephone marketing; downloadable computer software for use in management of sales contacts databases, aggregating of customer data, and tracking and recording of telephone calls; downloadable computer software for planning, scheduling and management of customer meetings, task management, and project management; downloadable computer software for management of secured access to customer relationship management software systems; downloadable computer software for sales automation; downloadable computer software used for management, tracking and forecasting of revenue and sales performance; downloadable computer software used for creation of sales reports and tracking and displaying quantitative and visual revenue and sales information; downloadable computer software used for integration of sales databases