35 Business consultation in the field of business processes, namely, identifying the types of process deficiencies that tend to result in higher cost and decreased customer satisfaction; Business consultation in the field of business processes, namely, providing a holistic, cross-functional analysis of the business process and customer experience that uses data to identify the root cause of customer contacts; Business consultation in the field of business processes, namely, identifying process deficiencies by applying problem solving techniques to reduce cost, increase revenue, and improve overall customer satisfaction; Business consultation services; Business process re-engineering services; Business consultation services, namely, business process improvement and enterprise architecture design