9 Computer software, computer software applications and computer programmes, all being downloadable for use in database management; Computer software, computer software applications and computer programmes, all being downloadable for providing access to the internet and the worldwide web; Computer software, computer software applications and computer programmes, all being downloadable for providing an on-line database in the field of transaction processing to upload transactional data, provide statistical analysis, and produce notifications and reports; Computer software, computer software applications and computer programmes, all being downloadable for the collection, editing, organizing, modifying, book marking, transmission, storage, and sharing of data and information; Computer software, computer software applications and computer programmes, all being downloadable for use in electronic messaging including the redirection of electronic messages to alternate addresses; Computer software, computer software applications and computer programmes, all being downloadable for use in storing and tracking consumer behaviour, information and location data; Computer software, computer software applications and computer programmes, all being downloadable for use in project management; Computer software, computer software applications and computer programmes, all being downloadable for use in controlling and managing access server applications; Computer software, computer software applications and computer programmes, all being downloadable for providing real-time, integrated business management intelligence by combining information from various databases and presenting it in an easy-to-understand user interface; Computer software, computer software applications and computer programmes, all being downloadable for computer system and application development, deployment and management; Computer software, computer software applications and computer programmes, all being for use in customer relationship management (CRM); downloadable cloud computing software for deploying virtual machines to a cloud based platform; downloadable cloud computing software for storing and managing electronic data; downloadable computer software applications downloadable via the Internet for cloud storage of data; computer software applications downloadable via the Internet, namely, downloadable chatbot software for replying to questions from online retail store customers related to consumer goods and for replying to questions from telecommunication service provider customers related to telecommunication services; computer software applications downloadable via the Internet, namely, downloadable application-to-person (A2P) software for use in one-way text message communication from businesses to their customers; computer software applications downloadable via the Internet, namely, downloadable computer database management software for use in personalizing the content of e-mail communications; computer software applications downloadable via the Internet, namely, software development tools for the creation of mobile internet applications and client interfaces; computer software applications downloadable via the Internet, namely, downloadable software for connecting, operating, and managing networked devices in the internet of things (IoT), namely, mobile phones, smart watches, smart TVs, fitness trackers, medical sensors, kitchen appliances, burglar alarms, fire alarms and HVAC systems; downloadable internet-based computer software applications for storing and managing electronic data; downloadable application software for mobile devices for cloud storage of data; downloadable communications software for connecting computer network users and global computer networks; downloadable communication software for providing access to the Internet; downloadable communications server software for controlling and managing access server applications; communications apparatus and instruments, namely, apparatus for transmission of communication; cloud computer servers; computer networking and data communications equipment, namely, computer network server, computer network interface devices, and computer network hubs; downloadable computer software and computer hardware for establishing connections between data files, computer networks and the Internet or other cable networks; point-to-point communications equipment, namely, wireless point of service devices; computer peripheral equipment; telecommunications equipment, namely, telecommunications transmitters and automatic switching apparatus for telecommunications; computer terminals; downloadable interactive project management software in the field of business; word-processing apparatus and devices for storage and display of data; electronic and digital data carriers, namely, blank optical data carriers; prerecorded magnetic data carriers featuring data in the nature of business information recorded electronically from the internet; none of the aforesaid being or relating to insurance or insurance services