35 Business Management; business management advisory services; business management and organization consultancy; business management assistance; business management consultancy; business management of call centers; operational management of contact center sites; customer management solutions including sales, customer care, tactical campaigns, technical and IT support, directory assistance, market research and customer surveys, field sales, data analytics; staff assessment and recruitment; employment agency services; document management services; web-based process management; call center operations; call center services including telephone answering; call center services being the provision of business information; systemization of information into computer databases