9 Downloadable computer programs and computer application software for mobile phones, portable media players, handheld computers, laptops and desktop computers, namely, downloadable software for contract management, claim management, compliance management, entity management, policy management, reporting facilities and meeting management; recorded computer programs and computer files; downloadable computer software included in this class, namely, downloadable computer software that provides real-time, integrated business management intelligence by combining information from various databases and presenting it in an easy-to-understand user interface and/or downloadable computer software programs for spreadsheet management; electronic databases for collecting data and reporting data, the aforesaid goods relating to the providing of services and products, and recorded on computer media; downloadable software for processing data; apparatus, instruments and media for recording, reproducing, carrying, storing, processing, manipulating and retrieving software, information, data; downloadable software for accessing, connecting; downloadable computer software for document creation, production, conversion, recording, indexing, archiving, printing, displaying, viewing, publishing, transmission, encryption, management; downloadable computer software for database management; downloadable computer software for word processing, database retrieval and management; downloadable computer software for document management; downloadable computer software for creating searchable databases of information and data; downloadable computer software to enable searching of data; computer programs in the nature of downloadable software for organization, storage, retrieval, securitization of data for use in database management in the field of contract management, claim management, compliance management, entity management, policy management, reporting facilities and meeting management; computer software that may be downloaded from a global computer network for use as a spreadsheet, word processing in the field of contract management, claim management, compliance management, entity management, policy management, reporting facilities and meeting management