9 downloadable cloud-computing software for the integration of private and public cloud computing environments; downloadable computer software for users to access and manage server applications; downloadable software for enabling telephone activities to be performed through a computer or mobile device for use in the field of VoIP telephony; downloadable software for facilitating teleconferencing, video conferencing, web conferencing, webinars, instant messaging, electronic mail, file sharing, screen sharing, and VoIP communications; downloadable software and mobile applications for facilitating communication among Internet and telephone users in the form of blog posts, discussion board posts, chats, instant messaging, electronic mail, file transfer and sharing, computer desktop and screen sharing, meetings, audio conferencing, video conferencing, webinars and web conferencing; downloadable software allowing users to participate in telephone conference calls, video conference calls, web-based meetings and conferences, presentations, seminars and classes, and share data, documents, images and software applications; downloadable software enabling users to communicate, collaborate, and share computer screens, desktops, data, electronic documents, video and applications; downloadable software for viewing, managing, editing and storing data and documents via computer networks; downloadable software for scheduling and managing calendars, contacts, meetings, telephone conferencing, video conferencing, webinars and web conferencing; downloadable software for placing, receiving and controlling telephone calls, video calls, and web conferences; downloadable computer telephony software; downloadable software that allows subscribers to utilize VoIP communication services; tablet computers; handheld digital electronic devices capable of providing access to the internet and for the sending, receiving, and storing of telephone calls, electronic mail, and other digital data; global positioning system (gps) devices; handheld electronic devices for controlling speakers, amplifiers, stereo systems and entertainment systems; handheld mobile digital electronic devices for the sending and receiving of telephone calls, electronic mail, and other digital data, for use as a digital format audio player, and for use as a handheld computer, personal digital assistant, electronic organizer, electronic notepad, and camera; telephones; downloadable computer software for use in customer relationship management (CRM); downloadable computer software for creating searchable databases of information and data; downloadable software, mobile applications, and cloud computing software for providing data analytics, business analytics, and business intelligence and for collecting and analyzing data; downloadable mobile application computer software for providing data analytics, business analytics, and business intelligence and for collecting and analyzing data; downloadable computer programs and computer software for retrieving, tracking, analyzing, testing, measuring and managing data, customer data and customer interaction data; downloadable computer programs and computer software for retrieving, tracking, analyzing, testing, measuring and managing data, customer data and customer interaction data in the field of marketing, sales and service; downloadable software for use in computer e-commerce which allows users to perform electronic business transactions, communicate with other users, and access and exchange information via a global computer network; downloadable software to store, manage, track, analyze and report data in the field of marketing, sales promotion, sales, customer information, customer relationship management, sales support and employee efficiency; computer network hubs, switches and routers; computer hardware, namely, firewalls; electronic downloadable publications, namely, e-books and instructional manuals in the fields of business, commerce, economics, and marketing