9 downloadable software for knowledge management; downloadable software for workflow and business process management; downloadable software for business policy management; downloadable software for capturing, storing, creating, editing, importing, distributing, searching, translating, viewing, sharing, reporting on, administering, organizing, managing, securing, and controlling access to data, information, and documents; downloadable software for finding and surfacing relevant data, information, and documents using artificial intelligence (AI) and for delivering the results to users through multiple digital channels, in particular chatbots, messaging applications, social media, and augmented reality glasses