Trademark: 88248816
Word
INTERACTION MANAGEMENT
Status
Dead
Status Code
602
Status Date
Monday, June 15, 2020
Serial Number
88248816
Mark Type
4000
Filing Date
Thursday, January 3, 2019
Abandoned Date
Thursday, June 4, 2020

Trademark Owner History

Classifications
35 Collection of market research information, namely, monitoring of third party websites to capture content regarding customer reviews and feedback for others; Compilation and systemization of data into computer databases; Business assistance services, namely, design of customer feedback request for others; Collection of market research information, namely, administration and tracking of customer reviews and feedback for others
41 Providing on-line non-downloadable articles in the field of customer reviews and feedback; Providing seminars in the field of customer reviews and feedback; Providing recognition services by way of awards, namely, providing recognition and incentives by the way of awards to demonstrate excellence in the field of managing customer reviews and feedback and managing internal and external business communications
42 Software as a service (SaaS) services featuring software for two-way messaging, receiving customer feedback, customer requests and reviews, assigning received messages to employees for response, keeping a record of conversations, creating custom survey questions, sending automated responses, analyzing customer reviews, identifying high and low employee performers, incentivizing employees to collect feedback, comparing clients to competitors online, viewing historical customer review data, collecting payments, and messaging internal team members; Software as a service (SaaS) services featuring software for communicating online and offline with potential customers through online reviews, monitoring company website(s), monitoring online listing sites, hosting live chats, aggregating, searching, converting and displaying customized social media content, and messaging, namely, text, instant, electronic, digital, instant, voice and video; Software as a service (SaaS) services featuring software for delivering messages to customers online and offline such as appointment scheduling, appointment reminders, appointment confirmations, feedback requests, review requests, general marketing and sales messaging, and other types of operational messaging; Software as a service (SaaS) services featuring software for data analytics of customer reviews and feedback; Software as a service (SAAS) services, namely, hosting software for use by others for use in database management, and for compiling customer reviews and feedback in said database; Software as a service (SaaS) services featuring software for retrieving, tracking, analyzing, testing, and measuring customer reviews and feedback; Software as a service (SAAS) services, namely, hosting software for use by others for use in planning, personalizing, optimizing, monitoring, analyzing and measuring customer reviews and feedback; Providing technical data analytics services, namely, data collection, conversion, aggregation and workflow automation using proprietary software to evaluate, analyze and collect customer reviews, feedback and service data; Providing temporary use of non-downloadable computer software accessed via the internet in the fields of customer reviews and feedback; Software as a service (SaaS) services featuring software for internal business communication, namely, postings, memoranda, instant messaging, file sharing, calendar synchronization, internal administration of customer reviews, and automated integrations with external service providers; Software as a service (SaaS) services featuring software for messages to customers online and offline such as appointment reminders, appointment confirmations, feedback requests, review requests, general marketing and sales messaging, and other types of operational messaging; Software as a service (SaaS) services featuring software for electronic communication with vendors, consultants, industry peers, and organized groups

Trademark Events
Jun 15, 2020
Abandonment Notice E-Mailed - Failure To Respond
Jun 15, 2020
Abandonment - Failure To Respond Or Late Response
Dec 3, 2019
Notification Of Non-Final Action E-Mailed
Dec 3, 2019
Non-Final Action E-Mailed
Dec 3, 2019
Non-Final Action Written
Nov 8, 2019
Amendment To Use Processing Complete
Nov 8, 2019
Use Amendment Filed
Nov 7, 2019
Teas Amendment Of Use Received
Oct 30, 2019
Notification Of Non-Final Action E-Mailed
Oct 30, 2019
Non-Final Action E-Mailed
Oct 30, 2019
Non-Final Action Written
Oct 7, 2019
Teas/Email Correspondence Entered
Oct 7, 2019
Correspondence Received In Law Office
Oct 1, 2019
Assigned To Lie
Sep 24, 2019
Teas Response To Office Action Received
Jul 26, 2019
Attorney/Dom.Rep.Revoked And/Or Appointed
Jul 26, 2019
Teas Revoke/App/Change Addr Of Atty/Dom Rep Received
Mar 26, 2019
Notification Of Non-Final Action E-Mailed
Mar 26, 2019
Non-Final Action E-Mailed
Mar 26, 2019
Non-Final Action Written
Mar 21, 2019
Assigned To Examiner
Jan 25, 2019
New Application Office Supplied Data Entered In Tram
Jan 7, 2019
New Application Entered In Tram

Trademark Alertz updated from USPTO on 2030-01-24