9 Computer software for the management of customer communications in marketing and advertising; computer software platforms for managing customer experience; downloadable computer software for the management of customer communications in marketing and advertising; computer application software for mobile phones, namely, software for marketing administration; computer application software for marketing, namely, software for managing marketing and advertising campaigns; downloadable application programming interface (API) software for integrating third party software applications; computer database management software for use in personalizing the content of omnichannel customer communications; computer e-commerce software to allow users to perform electronic business transactions via a global computer network; computer software for application and database integration; computer software for customer relationship management (CRM); computer software that provides real-time, integrated business management intelligence by combining information from various databases and presenting it in an easy-to-understand user interface; database management software for marketing and advertising; downloadable software for marketing; computer software and computer software programs in the fields of artificial intelligence, machine learning, business intelligence, and business predictive analytics for creating data profiles and streamlining digital behavior and IoT (Internet of Things) data to improve customer interaction; downloadable computer software and computer software programs in the fields of marketing and advertising, artificial intelligence, machine learning, business intelligence, and business predictive analytics for creating data profiles and streamlining digital behavior and IoT (Internet of Things) data to improve customer interaction; computer software and computer software programs for developing analytics, data mining and statistical modeling to understand and predict consumers, businesses, and market trends and actions