9 Downloadable computer and mobile application software, namely, software for the transmission, recording, reproduction, display, organization, management, interpretation, manipulation and review of messages, text, images, files, audio, video and audio-visual content to facilitate communications via computer networks, mobile networks, internet and web-based networks, communication networks and the global information network; Downloadable software for use as an application programming interface for communications software facilitating voice over IP calls, phone calls, video calls, text messages, web chat, email, instant messages, namely, to enable personal communications between businesses and their customers; downloadable application software for telephony, messaging, conferencing, and voicemail services for enterprise and consumer users over a global computer network and for use in customer relationship management (CRM) and capturing, indexing, searching, organizing, managing, interpreting, sharing, and displaying digital and electronic contacts, contact information, messages, information and digital files