9 Computer application software for mobile phones and mobile computing and communication devices for managing outsourced installation, repair and technical support services, namely, software for the automated scheduling of independent installation, repair and technical support for users of network-connected devices, appliances, vehicles, lighting apparatus, HVAC systems, and home security systems in the internet of things; computer software for use in mobile phones, and mobile computing and communication devices, namely, software for providing technical support and for delivering content that recommends solutions, tips, tricks, and how-to information, all for users of network-connected devices, appliances, vehicles, lighting apparatus, HVAC systems, and home security systems in the internet of things