9 Electronic and digital instructional and teaching materials recorded on electronic data storage media, namely, reports, books, booklets, periodicals, newsletters, hand books, manuals, leaflets, pamphlets, news releases, and brochures in the field of market research, market analysis, research relating to business, research projects for business, business risk monitoring and analysis, public opinion, public relations, media monitoring, media analysis, reputation evaluation and validation, reputation analysis, reputation audits, reputation monitoring, reputation influencing, reputation management, reputation valuation, reputation risk management, brand monitoring, management and leadership consultancy and advice, advice consultancy and assistance with creation and management of investor and commercial communications, communications monitoring and effectiveness, training personal how to improve communications, training personal in communications effectiveness, promotions and marketing effectiveness, social media monitoring, research into effective communication, data collection and analysis relating to commercial markets and public relations, surveys, research and advice helping managers and businesses track commercial issues and risk; electronic and digital publications recorded on electronic data storage media, namely, reports, books, booklets, periodicals, newsletters, hand books, manuals, leaflets, pamphlets, news releases, and brochures in the field of market research, market analysis, research relating to business, research projects for business, business risk monitoring and analysis, public opinion, public relations, media monitoring, media analysis, reputation evaluation and validation, reputation analysis, reputation audits, reputation monitoring, reputation influencing, reputation management, reputation valuation, reputation risk management, brand monitoring, management and leadership consultancy and advice, advice consultancy and assistance with creation and management of investor and commercial communications, communications monitoring and effectiveness, training personal how to improve communications, training personal in communications effectiveness, promotions and marketing effectiveness, social media monitoring, research into effective communication, data collection and analysis relating to commercial markets and public relations, surveys, research and advice helping managers and businesses track commercial issues and risk; electronic and digital research reports recorded on electronic data storage media on business communications and risk monitoring and management, market research, market analysis, business risk, public opinion, public relations, media monitoring, media analysis, reputation evaluation and validation, reputation analysis, reputation audits, reputation monitoring, reputation influencing, reputation management, reputation valuation, reputation risk management, brand monitoring, investor and commercial communications, communications monitoring and effectiveness, promotions and marketing effectiveness, social media monitoring, effective communication, commercial markets, tracking commercial issues and risk
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