9 Downloadable cloud-based software for obtaining, storing, organizing, managing, tracking, monitoring, analyzing, and reporting business analytics information and data in the fields of business, marketing, promotion, sales, customer service, customer information, customer relationship management, sales support; computer application software for mobile phones and devices for use in database management in the fields of business, business analytics, marketing, promotion, sales, customer service, customer information, customer relationship management, sales support; computer software for creating searchable databases of information and data; computer software, namely, an application allowing sales and field service employees to update and receive data stored in an enterprise's computer databases in real time, using a mobile device; computer software that provides real-time, integrated business management intelligence by combining information from various databases and presenting it in an easy-to-understand user interface; downloadable software, mobile applications, and cloud computer software for providing data analytics, business analytics, business intelligence and for collecting and analyzing data; computer software for web and mobile applications for providing data analytics, business analytics, business intelligence and for collecting and analyzing data; downloadable computer programs and computer software for retrieving, tracking, analyzing, testing, measuring and managing data, customer data and customer interactions