9 software for knowledge management; software for workflow and business process management; software for business policy management; software for capturing, storing, creating, editing, importing, distributing, searching, translating, viewing, sharing, reporting on, administering, organizing, managing, securing, and controlling access to data, information, and documents; software for finding and surfacing relevant data, information, and documents using artificial intelligence (AI) and for delivering the results to users through multiple digital channels, including chatbots, messaging applications, social media, and augmented reality glasses