9 Computer software for automated testing of Enterprise Applications for use in information technology service management (ITSM), information technology operations management (ITOM), Customer Relationship Management, Enterprise Resource Planning, Human Resource Management, Content Management, Enterprise Search, Enterprise Application Integration, Business Intelligence, Enterprise Messaging and Collaboration, Call Centers, Customer Support, Software Development Management, Knowledge Management, and Identity Management, and instructional user guides sold as a unit; Computer software for computer based information services for businesses, namely, managing, developing, deploying, operating, monitoring, configuring, customizing, implementing, and managing of computer systems and applications, information technology service automation, identifying elements of information technology infrastructure, performance analytics, field service automation, application integration, development tools, integration tools, and enterprise application integration (EAI); Computer software platforms for enterprise management and automated testing of computer software platforms for enterprise management and automated testing of enterprise applications regarding information technology service management (ITSM), information technology operations management (ITOM), Customer Relationship Management, Enterprise Resource Planning, Human Resource Management, Content Management, Enterprise Search, Enterprise Application Integration, Business Intelligence, Enterprise Messaging and Collaboration, Call Center, Customer Support, Software Development Management, Knowledge Management, and Identity Management; Computer software platforms, downloadable, for test script functionality and enterprise application testing