42 Software as a service (SAAS) services featuring software for electronic communication; Software as a Service (SaaS) services featuring software for receiving and sending instant messages Short Message Service (SMS), and for collecting, storing, managing, and analyzing SMS communication data; providing a website featuring online non-downloadable software to facilitate electronic messaging between businesses and their customers; providing temporary use of online non-downloadable software for use in designing, creating, hosting, maintaining, and operating instant messaging databases; Software as a service (SAAS) services, namely, hosting software for use by others for use in SMS (short messaging service) messaging