Trademark: 88114874
Status Date
Monday, May 30, 2022
Filing Date
Wednesday, September 12, 2018
Published for Opposition
Tuesday, February 26, 2019
Abandoned Date
Monday, May 30, 2022
9 Computer software for use in customer relationship management (CRM); Computer software for use in the provision of customer care and customer relationship management services, namely, for use in managing and accessing databases for receiving and responding to sales, service, technical support and general information inquiries of customers of others, and for use in enabling customers to integrate interaction and transaction handling technologies and services to execute a complete customer service and back-office strategy including prioritizing interactions across multimedia, multisite, and multiskill customer care environments; computer software for use in workforce management applications, namely, for use in forecasting, scheduling and adherence functions to determine customer contact volume across multiple mediums in order to address the needs of customers of others; computer software for data capture and reporting to identify, tract and act upon customer interaction trends that may be downloaded from a global computer network; computer software to track move/add/change requests made by others and provide issue resolution coordination that may be downloaded from a global computer network; computer software for automated root cause and trend analysis which compiles contact data, customer data and business process data for trend analysis within and across customer support systems of others; computer software for use in operating group call systems and tools needed to address interactions with customers of others and directs call flow by appropriate scripts that may be downloaded from a global computer network
35 Business assistance, management and information services; Business consultation; Business management advice; Business management consultation and services, namely, managing and administering non-core functions, namely, mailing and shipping, records management, information services, administration, payroll and accounting, and telemarketing services; Commercial information agencies; Conducting public opinion polls; Creating and updating advertising material; Customer service management for others; Customer services, namely, responding to customers inquiries for others in the field of industry and commerce via telephone or other electronic means; Dissemination of advertisements and of advertising material; Dissemination of advertising material; Market research; Market research studies; Services consisting of the registration, collection, transcription, compilation and systemization of written communications and data; Telemarketing
May 31, 2022
Abandonment Notice E-Mailed - No Use Statement Filed
May 30, 2022
Abandonment - No Use Statement Filed
Oct 27, 2021
Notice Of Approval Of Extension Request E-Mailed
Oct 26, 2021
Sou Extension 5 Granted
Oct 19, 2021
Sou Extension 5 Filed
Oct 25, 2021
Case Assigned To Intent To Use Paralegal
Oct 19, 2021
Sou Teas Extension Received
Apr 22, 2021
Notice Of Approval Of Extension Request E-Mailed
Apr 20, 2021
Sou Extension 4 Granted
Apr 20, 2021
Sou Extension 4 Filed
Apr 20, 2021
Sou Teas Extension Received
Oct 21, 2020
Notice Of Approval Of Extension Request E-Mailed
Oct 19, 2020
Sou Extension 3 Granted
Oct 19, 2020
Sou Extension 3 Filed
Oct 19, 2020
Sou Teas Extension Received
Apr 22, 2020
Notice Of Approval Of Extension Request E-Mailed
Apr 20, 2020
Sou Extension 2 Granted
Apr 20, 2020
Sou Extension 2 Filed
Apr 20, 2020
Sou Teas Extension Received
Oct 23, 2019
Notice Of Approval Of Extension Request E-Mailed
Oct 21, 2019
Sou Extension 1 Granted
Oct 21, 2019
Sou Extension 1 Filed
Oct 21, 2019
Sou Teas Extension Received
Apr 23, 2019
Noa E-Mailed - Sou Required From Applicant
Feb 26, 2019
Official Gazette Publication Confirmation E-Mailed
Feb 26, 2019
Published For Opposition
Feb 6, 2019
Notification Of Notice Of Publication E-Mailed
Jan 16, 2019
Assigned To Lie
Dec 31, 2018
Approved For Pub - Principal Register
Dec 27, 2018
Examiner's Amendment Entered
Dec 27, 2018
Notification Of Examiners Amendment E-Mailed
Dec 27, 2018
Examiners Amendment E-Mailed
Dec 27, 2018
Examiners Amendment -Written
Dec 21, 2018
Assigned To Examiner
Sep 20, 2018
New Application Office Supplied Data Entered
Sep 15, 2018
New Application Entered
Trademark Alertz updated from USPTO on 2030-01-24
