9 Computer software for automated testing and instructional user guides sold as a unit; Computer software for computer based information services for businesses, managing, developing, deploying, operating, monitoring, configuring, customizing, implementing and managing of computer systems and applications, information technology service automation, identifying elements of information technology infrastructure, performance analytics, field service automation, application integration, software development tools, software integration tools, and enterprise application integration (EAI); Computer software platforms for enterprise management and automated testing; Computer software platforms, downloadable, for test script functionality and enterprise application testing