9 Computer software for use in customer relationship management (CRM); Computer software for automotive repair shops and/or automotive maintenance shops (quick lube shops), namely, software for managing customers, managing appointments, managing inventory, managing employees and managing business reports within oil change shops or automotive repair shops; Computer software that provides real-time, integrated business management intelligence by combining information from various databases and presenting it in an easy-to-understand user interface; Computer database management software for use in personalizing the content of e-mail communications; Computer hardware and computer software for retail inventory management, sold as a unit; Database management software for automotive repair shops and/or automotive maintenance shops ( quick lube shops); Electronic equipment for point-of-sales (POS) systems, namely, point-of-sale terminals, bar code readers, optical readers, advertisement display monitors, keyboards, printers, scanners, radio transmitters, radio receivers, computer hardware, and computer operating software