9 Computer software and hardware for managing claims, inspections, appraisals and cases in a broad range of industries namely, insurance adjusting, auto appraisals, legal and human resources; Computer software for managing claims, inspections, appraisals and cases in a broad range of industries namely, insurance adjusting, auto appraisals, legal and human resources; Downloadable computer software for managing claims, inspections, appraisals and cases in a broad range of industries namely, insurance adjusting, auto appraisals, legal and human resources said software and hardware not for use in hospitals and healthcare facilities