41 Non-downloadable electronic publications in the nature of books, workbooks, manuals, training and educational guides, instructional and training materials featuring instruction in the field of work process automation and organizational transformation and modernization of business operations; publishing services, namely, books, handouts, workbooks, manuals, training and educational guides, instructional and training materials featuring instruction in the fields of work process automation and organizational transformation and modernization of business operations; education and training services, namely, courses, classes, lectures and seminars in the fields of work process automation and organizational transformation and modernization of business operations; educational and training services, namely, courses, classes, lectures and seminars in the fields of project management, project management best practices and the use of information technology; educational assessment services; provision of skill assessment courses in the fields of work process automation and organizational transformation and modernization of business operations; educational examination and testing services; Educational services, namely, providing training of business managers and management staff for certification in the field of work process automation, organizational transformation and modernization of business operations; organisation of educational examinations, namely, educational testing services and standardized testing; publication of books; publication of electronic books and journals online; publication of text in the field of work process automation and organizational transformation and modernization of business operations; production of radio programmes, television programmes and films; information about education; computer based training in the field of work process automation and organizational transformation and modernization of business operations; arranging and conducting of educational conferences, seminars, workshops, symposiums and educational meetings all relating to the use and utilisation of information technology; education and training services, namely, courses, classes, lectures and seminars in the fields of management of information systems; education and training, namely, courses, classes, lectures and seminars in the fields of project management; education, instructional and training services, namely, guidance on flexible working and working behaviors, organizational transformation; guidance, namely, providing classes and training on e-procurement; education, namely, providing classes and training services in the field of logistic support; training in the field of project and portfolio management and best practices in the field of work process automation and organizational transformation and modernization of business operations; providing classes in the field of organisational and business change management for use in the field of work process automation and organizational transformation and modernization of business operations; the provision of information, advice and consultancy relating to all of the aforesaid