9 Downloadable mobile applications for accessing courses and course materials for personal and professional skills development; downloadable mobile applications for personal and professional skills assessment; downloadable mobile applications for meeting and seminar management; downloadable mobile applications for obtaining feedback from customers concerning point of service touchpoints; software for accessing courses and course materials for personal and professional skills development; software for personal and professional skills assessment; software for meeting and seminar management; software for obtaining feedback from customers concerning point of service touchpoints; downloadable audio files, multimedia files, text files, e-mails, documents, audio material, and video material featuring training communications in the field of personal and professional skills development, personal and professional skills assessment, and meeting and seminar management; computer software platforms for personal and professional development, and institutional development, utilizing artificial intelligence, machine learning, deep learning, statistical learning, supervised learning, unsupervised learning, data mining, predictive analytics, and business intelligence; downloadable mobile applications for personal and professional development, and institutional development, utilizing artificial intelligence, machine learning, deep learning, statistical learning, supervised learning, unsupervised learning, data mining, predictive analytics, and business intelligence