9 Computers; computer servers; computer hardware for data storage; computer peripheral devices; telecommunication machines and apparatus, namely, telephones, network routers and cellular transmission towers; telecommunication machines and apparatus, namely, wireless communication devices for voice, data and image transmission; telecommunication machines and apparatus, namely, apparatus for recording, transmission and reproduction of sound, images and data; Downloadable computer software for data mining, data tracking, data analysis, and database management to improve operational efficiency for contact centers; Downloadable computer software for collecting and analyzing information, data and content to improve operational efficiency for contact centers; Downloadable computer software for searching, identifying, collecting, aggregating, filtering, ranking, processing, merging, visualizing, storing, sharing, managing, reporting and analyzing data and content to improve operational efficiency for contact centers; Downloadable computer software for storing, querying, and sharing functionality to improve operational efficiency for contact centers; Downloadable computer software for accessing, analyzing, automating, bookmaking, collecting, displaying, distributing, editing, identifying, indexing, linking, modifying, organizing, processing, retrieving, searching, sharing, storing, transferring, transmitting, and viewing content, data, digital assets, documents, records, and information to improve operational efficiency for contact centers; Downloadable computer software for providing, managing, operating a chatbot for conducting computer generated conversations with users to improve operational efficiency for contact centers; Downloadable computer software for using and providing artificial intelligence to improve operational efficiency for contact centers; Downloadable computer software for artificial intelligence, machine learning, deep learning, statistical learning and data mining to improve operational efficiency for contact centers