Trademark: 87813142
Status Date
Wednesday, August 23, 2023
Filing Date
Tuesday, February 27, 2018
Abandoned Date
Thursday, August 10, 2023
9 Downloadable cloud-based and on-premise artificial intelligence (AI) / machine learning (ML) customer service software for simulating conversations, mining and analyzing data utilizing natural language processing (NLP) and computational linguistics in connection with real-time and historical digital customer attributes; Downloadable cloud-based and on-premise AI / ML-based chat-bot and virtual agent software for automating customer inquiries via private social media messaging, mobile app-chat, web-chat, and SMS, and for mining public social media postings and social media posts of short character length; Downloadable cloud-based and on-premise AI / ML-based chat-bot and virtual agent software for simulating conversations, augmenting agent interaction with customers via private social media messaging, mobile app-chat, web-chat, and SMS, and for mining public social media postings and social media posts of short character length; Downloadable cloud-based and on-premise AI / ML customer service software having cognitive computing technologies that provide multi-modal NLP, AI / ML, simulated conversations and predictive analytics for contextual analysis in connection with customer agent interactions; Computer software that integrates NLP, ML, Computational Linguistics (CL), Information Retrieval (IR) and Language Identification (LI), which is capable of understanding general human queries and formulating responses; Computer software and instructional manuals as a unit sold as subscription or under right-to-use, all of which relate specifically to cognitive computing technologies that provide multi-modal natural language processing, generation, reasoning and machine learning for contextual analysis and natural interaction; Downloadable cloud-based and on-premise computer software for use in controlling the operation and execution of computer systems, programs, and networks, downloadable cloud-based and on-premise computer software for use in connecting disparate computer networks and systems, servers and storage devices, downloadable cloud-based and on-premise computer operating system software, downloadable cloud-based and on-premise computer software for linking together computers and for enabling computing across a globally accessible network, and downloadable cloud-based and on-premise computer software for managing software and processes that exist within an information technology environment, and instructional manuals sold as a unit therewith, all of which relate specifically to cognitive computing technologies that provide multi-modal natural language processing, generation, reasoning and machine learning for contextual analysis and natural interaction; and downloadable cloud-based and on-premise computer software that integrates NLP, CL, IR, LI, and ML which is capable of understanding general human queries and formulating responses
42 Providing temporary use of non-downloadable AI / ML customer service software for simulating conversations, mining and analyzing data utilizing NLP and computational linguistics in connection with real-time and historical digital customer attributes; Providing temporary use of non-downloadable AI / ML-based chat-bot and virtual agent software for automating customer inquiries via private social media messaging, mobile app-chat, web-chat, and SMS, and for mining public social media postings and social media posts of short character length; Providing temporary use of non-downloadable AI / ML-based chat-bot and virtual agent software for simulating conversations, augmenting agent interaction with customers via private social media messaging, mobile app-chat, web-chat, and SMS, and for mining public social media postings and social media posts of short character length; Providing temporary use of non-downloadable AI / ML customer service software having cognitive computing technologies that provide multi-modal NLP, AI / ML, simulated conversations and predictive analytics for contextual analysis in connection with customer agent interactions; Providing temporary use of non-downloadable computer software for use in controlling the operation and execution of computer systems, programs, and networks, providing temporary use of non-downloadable computer software for use in connecting disparate computer networks and systems, servers and storage devices, providing temporary use of non-downloadable computer operating system software, providing temporary use of non-downloadable computer software for linking together computers and for enabling computing across a globally accessible network, and providing temporary use of non-downloadable computer software for managing software and processes that exist within an information technology environment, including instructional manuals sold as a unit therewith, all of which relate specifically to cognitive computing technologies that provide multi-modal natural language processing, generation, reasoning and machine learning for contextual analysis and natural interaction; and providing temporary use of non-downloadable computer software that integrates NLP, CL, IR, LI, and ML which is capable of understanding general human queries and formulating responses
Aug 23, 2023
Abandonment Notice E-Mailed - Failure To Respond
Aug 23, 2023
Abandonment Notice Mailed - Failure To Respond
Aug 23, 2023
Abandonment - Failure To Respond Or Late Response
Jul 6, 2023
Assigned To Examiner
May 17, 2023
Assignment Of Ownership Not Updated Automatically
May 9, 2023
Notification Of Non-Final Action E-Mailed
May 9, 2023
Non-Final Action E-Mailed
May 9, 2023
Non-Final Action Written
Nov 28, 2022
Suspension Checked - To Attorney For Action
Apr 25, 2022
Report Completed Suspension Check Case Still Suspended
Sep 7, 2021
Report Completed Suspension Check Case Still Suspended
May 17, 2021
Applicant/Correspondence Changes (Non-Responsive) Entered
May 17, 2021
Teas Change Of Correspondence Received
May 17, 2021
Teas Withdrawal Of Attorney Received-Firm Retains
May 17, 2021
Attorney/Dom.Rep.Revoked And/Or Appointed
May 17, 2021
Teas Revoke/App/Change Addr Of Atty/Dom Rep Received
May 17, 2021
Teas Change Of Owner Address Received
Jan 22, 2021
Report Completed Suspension Check Case Still Suspended
Jun 30, 2020
Report Completed Suspension Check Case Still Suspended
Jun 25, 2020
Assigned To Lie
Nov 29, 2019
Report Completed Suspension Check Case Still Suspended
May 29, 2019
Report Completed Suspension Check Case Still Suspended
Nov 16, 2018
Notification Of Letter Of Suspension E-Mailed
Nov 16, 2018
Letter Of Suspension E-Mailed
Nov 16, 2018
Suspension Letter Written
Oct 11, 2018
Teas/Email Correspondence Entered
Oct 10, 2018
Correspondence Received In Law Office
Oct 10, 2018
Teas Response To Office Action Received
Sep 24, 2018
Attorney/Dom.Rep.Revoked And/Or Appointed
Sep 24, 2018
Teas Revoke/App/Change Addr Of Atty/Dom Rep Received
Apr 27, 2018
Attorney/Dom.Rep.Revoked And/Or Appointed
Apr 27, 2018
Teas Revoke/App/Change Addr Of Atty/Dom Rep Received
Apr 10, 2018
Notification Of Non-Final Action E-Mailed
Apr 10, 2018
Non-Final Action E-Mailed
Apr 10, 2018
Non-Final Action Written
Apr 2, 2018
Assigned To Examiner
Mar 6, 2018
New Application Office Supplied Data Entered
Mar 2, 2018
New Application Entered
Trademark Alertz updated from USPTO on 2030-01-24
