9 Computer software for connecting consumers and small businesses with information technology support services; mobile applications for connecting consumers and small businesses with information technology support services; downloadable software applications for use in database management, customer service management and management of customer relations, electronic storage of data and electronic communication, namely, transmission of emails and instant electronic messages all of the foregoing directed to the fields of customer support, customer relationship management, customer service, customer engagement, and help desk functionality for mobile devices; downloadable applications for use in database management, customer service management and management of customer relations, electronic storage of data and electronic communication, namely, transmission of emails and instant electronic messages all of the foregoing directed to the field for information technology support services; downloadable mobile applications for the management of data relating to information technology support services; downloadable mobile applications for the management of information relating to information technology support services; wireless local area network hardware; computer software for video telephone calls and instant messaging; downloadable internet messaging software; computer software, namely, instant messaging software, file sharing software, communications software for electronically exchanging data, audio, video, images and graphics via computer, mobile, wireless and telecommunications networks; computer software for processing images, graphics, audio, video and text; wide area network hardware; wide area network operating software; computer software for providing integrated communication with computerized global networks; computer software for the transmission of voice, data and images between fixed or remote stations and devices; computer software for administering, managing, monitoring, securing and optimizing computer networks; computer software for network management; downloadable podcasts in the field of information technology support; downloadable webcasts in the field of information technology support; educational software featuring instruction in customer support, customer relationship management, customer service, customer engagement, and help desk functionality in relation to information technology; computer software to enable the searching of data; downloadable electronic publications software for processing electronic payments; telecommunications software for customer support, customer relationship management, customer service, customer engagement, and help desk functionality; network management software; downloadable cloud computing software for use in database management, customer service management and management of customer relations, electronic storage of data and electronic communication, namely, transmission of emails and instant electronic messages; computer application software for use in database management, customer service management and management of customer relations, electronic storage of data and electronic communication, namely, transmission of emails and instant electronic messages; downloadable computer software for mobile devices and computers for use in database management, customer service management and management of customer relations, electronic storage of data and electronic communication, namely, transmission of emails and instant electronic messages; electronic telecommunications apparatus, namely, mobile phones, computers, laptops and tablet computers; data communications hardware, namely, communications servers, wireless routers, and devices for transporting and aggregating voice, data, and video communications across multiple network infrastructures and communications protocols; network access server hardware; computer hardware for providing secure remote access to computer and communications networks; interactive computer software enabling exchange of information; telecommunications equipment, namely, mobile phones, computers, laptops and tablet computers; mobile telecommunications apparatus, namely, mobile phones, computers, laptops and tablet computers; software for design, development, testing and deployment of computer software and control software for building, implementing, deploying computer systems in businesses; data processing equipment, namely, couplers