Trademark: 87683152
Status Date
Wednesday, March 20, 2019
Filing Date
Monday, November 13, 2017
Abandoned Date
Monday, February 25, 2019
35 SymRx is an Interactive Voice Response (IVR) application that allows customers/patients of pharmacies/hospitals to refill their prescriptions over the telephone. The application first authenticates the customer by having him/her enter their prescription number. Once authenticated, the IVR application checks on the customer's prescription status against the pharmacy or hospital's pharmacy management system. Depending on the status returned, the IVR application performs one of the following actions: refill the customer's prescription, play back the status of prescription, or transfer the caller to a customer service agent. The IVR application can also perform other functions, such as giving the address of the pharmacy location and the hours of operations. Reference: Interactive Voice Response (IVR) is defined on Wikipedia as "a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue"
38 SymRx is an IVR application that runs on Windows Servers. It interfaces with the Public Switched Telephone Network (PSTN) via telephony cards allowing the application to answers telephony calls by the customer. The applications can also play back pre-recorded messages and interact with customers via dual-tone multi-frequency (DTMF) inputs from the telephone's keypad. This enables the application to prompt callers with questions and to receive inputs through the telephone's keypad
Mar 20, 2019
Abandonment Notice E-Mailed - Failure To Respond
Mar 20, 2019
Abandonment - Failure To Respond Or Late Response
Aug 22, 2018
Notification Of Non-Final Action E-Mailed
Aug 22, 2018
Non-Final Action E-Mailed
Aug 22, 2018
Non-Final Action Written
Aug 7, 2018
Teas/Email Correspondence Entered
Aug 6, 2018
Correspondence Received In Law Office
Aug 6, 2018
Teas Response To Office Action Received
Feb 26, 2018
Notification Of Non-Final Action E-Mailed
Feb 26, 2018
Non-Final Action E-Mailed
Feb 26, 2018
Non-Final Action Written
Feb 24, 2018
Assigned To Examiner
Nov 25, 2017
New Application Office Supplied Data Entered In Tram
Nov 16, 2017
New Application Entered In Tram
Trademark Alertz updated from USPTO on 2030-01-24
