42 Software as a service (SaaS) services featuring software for use in IT service management, including problem management, change management, release management, assets and configuration management, event management, continuity management, availability management, and all-processes management; Software as a service (SaaS) services featuring software for analyzing and managing enterprise architecture, business processes, governance, risk and compliance and performing IT portfolio management to drive business and IT transformation; Software as a service (SaaS) services featuring computer software for use in digital transformation, enterprise service management (ESM), customer service management (CSM), service desk operations, human resources (HR) service management, finance department service management, field service management and facilities service management; information technology consulting services; computer technical support services, namely, service or help desk services for IT infrastructure, operating systems, database systems, web applications and mobile applications