9 Computer hardware and computer software for operating, installing, testing, diagnosing and managing the hosting and management of telecommunications services; Computer installations, apparatus and instruments, namely, telecommunications exchange software and hardware; computer software, firmware and hardware for the processing of calls made to call centres, managing and controlling call centre operations, for use with computer networks; apparatus, instruments and media for recording, reproducing, carrying, storing, processing, manipulating, transmitting, broadcasting, and retrieving publications, text, signals, software, information, data, code, sounds and images, namely namely apparatus for transmission of communications; computer hardware, middleware and software to enable the hosting and management of telecommunications services; telecommunications hosting and management systems comprising, computer hardware and software for financial transactions, transferring funds, accounting and billing; multiple caller processing software and systems, namely, comprising of computer software and hardware for managing and controlling call centre operations; multiple caller management software and systems, namely, computer software and hardware for managing and controlling call centre operations; customer relations management software and systems comprising of computer software and hardware for managing and controlling call centre operations; interactive voice response systems comprising computer hardware and operating and application software for fixed and mobile communications; computer hardware, software and telecommunications systems comprised of computer software and computer hardware for the provision of unified messaging services, audio conferencing and facsimile transmission; telecommunications systems comprising computer hardware and computer software enabling the management, running and operation of communications applications; computerised telephony systems comprising computerized telephone software; telecommunications systems comprised of computer hardware and software for financial transactions, transferring funds, accounting and billing; computer software and telecommunications apparatus to enable connection to databases and the Internet, namely, telecommunications exchange software to allow cloud based integrated website, SMS, instant messaging, email, voice and social media communications, local telephone switch to receive and send signals, control telecommunication signals, establish telecommunication connections, to compensate for differences in frequency and modulation, and telecommunications hardware; telecommunications goods, namely, fixed line Internet Protocol phones, computer terminals equipped with pre-installed telephone software; cell phone; none of the aforesaid being for use in fantasy sports gaming, social networking, customer loyalty programs, management of retail store operations, monitoring or merchandising and inventory controls, multi-store operational management, point of sale transaction processing