9 Computer installations, apparatus and instruments, namely, telecommunications exchange software and hardware; computer systems comprising computer software, and computer hardware for managing and controlling call centre operations; electronic databases in the field of telecommunications recorded on computer media; blank optical data carriers; communications and security apparatus and instruments, namely, telecommunications exchange software and hardware; computer software and firmware for the processing of calls made to call centres, managing and controlling call centre operations, and hardware for use with computer networks; computer hardware for use with computer networks; Apparatus for recording, transmission, processing and reproduction of images or data; portable and handheld digital electronic devices for recording, organizing, manipulating, transmitting, and reviewing publications, text, signals, software, information, data, code, and images; computerised telephony systems comprising computerized telephone software; computer software and telecommunications apparatus, namely, fixed line Internet Protocol phones, computer terminals equipped with pre-installed telephone software to enable connection to databases and the Internet; telecommunications goods, namely, fixed line Internet Protocol phones, computer terminals equipped with pre-installed telephone software; cell phones; all for use in connection with telecommunications and communications; but not including any such goods specifically intended to be and to be used as apparatus and instruments for recording, reproducing, processing, measuring and mixing of sound or any parts and fittings for such goods