Trademark: 87501939
Word
MULTIMODAL
Status
Dead
Status Code
602
Status Date
Thursday, May 3, 2018
Serial Number
87501939
Mark Type
4000
Filing Date
Thursday, June 22, 2017
Abandoned Date
Monday, March 26, 2018

Trademark Owner History

Classifications
9 Computer software for providing customer service and customer support; Computer software for managing call centers and contact centers; Computer software that provides a holistic computer software platform for customer interaction, including, without limitation, customer account verification, sharing of photos, videos or screenshots in real-time, and providing voice and chat communications via computer and communications networks including in-app, in-web, and 1-800 numbers; computer software for managing and tracking customer service agent performance and workflow; computer software for queuing, routing, transferring, conferencing, recording, logging, monitoring and supervising communications with customer service and customer support agents; Computer software for managing an omnichannel communications customer experience
38 Communications services in the nature of providing users the ability to share videos or screenshots in real-time; providing voice and chat communications via computer and communications networks including in-app, in-web, and 1-800 numbers by utilizing a holistic customer interaction platform; Call recording services; call routing services, namely, queuing, routing, transferring, conferencing, recording, logging monitoring and supervising calls to and for customer service and customer support agents; providing voice chat services; call recording services; Unified communications as a service (UCaaS), namely, providing communications services in the nature of instant messaging, presence information, voice transmission, data transmission, audio and video calling, conferencing, and video chat; Wireless communications services, namely, wireless synchronization of e-mail, calendar and contact data to software applications on mobile platforms
42 Software as a service (SaaS); Software as a service (SaaS) featuring software for contact center management; software as a service (SaaS) featuring software for call center management; customization and implementation of computer software for contact center management; Providing online non-downloadable cloud computing software for contact center management; Software as a service (SaaS) for contact center management; Providing online non-downloadable customer interaction software; Software as a service (SaaS) providing voice and chat communications via computer and communications networks including in-app, in-web, and 1-800 numbers by utilizing a holistic customer interaction platform; Software as a service (SaaS) featuring software for providing customer service and customer support; Software as a service (SaaS) featuring software for managing and tracking customer service agent performance and workflow; Software as a service (SaaS) featuring software for queuing, routing, transferring, conferencing, recording, logging, monitoring and supervising communications with customer service and customer support agents; Software as a service (SaaS) for managing an omnichannel communications customer experience; Platform as a service (PaaS) featuring computer software platforms for call center and contact center management

Trademark Events
May 3, 2018
Abandonment Notice Mailed - Failure To Respond
May 3, 2018
Abandonment Notice Mailed - Failure To Respond
May 3, 2018
Abandonment - Failure To Respond Or Late Response
Feb 28, 2018
Attorney/Dom.Rep.Revoked And/Or Appointed
Feb 28, 2018
Teas Revoke/App/Change Addr Of Atty/Dom Rep Received
Sep 25, 2017
Notification Of Non-Final Action E-Mailed
Sep 25, 2017
Non-Final Action E-Mailed
Sep 25, 2017
Non-Final Action Written
Sep 20, 2017
Assigned To Examiner
Jun 29, 2017
New Application Office Supplied Data Entered In Tram
Jun 26, 2017
New Application Entered In Tram

Trademark Alertz updated from USPTO on 2030-01-24