Trademark: 87425000
Word
G GENESYS
Status Date
Thursday, February 8, 2024
Filing Date
Tuesday, April 25, 2017
9 Computer software for contact center management; downloadable cloud computer software for contact center management; computer telephony software, namely, computer and telecommunications programs for combining and integrating voice and data communications with computer technologies, for controlling, monitoring, analyzing, recording, providing, programming, interacting with and responding to voice or electronic information, for controlling internal and external voice and data communication for an organization's computer system, and for handling and integrating an organization's directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, out calling services, voice response and customized, customer specific applications in the customer service field; software for workforce management and speech recognition and analytics, and instruction manuals sold or distributed therewith as a unit
38 Telecommunications services in the field of contact center management, namely, voice over internet protocol (VOIP) services and hosted private branch exchange (PBX) services; automated operator and messaging systems, namely, automated call forwarding services and automated telephone voice messaging
35 designing and managing for others outbound marketing campaigns in the fields of contact center and enterprise management, and providing online reporting of such campaigns; personnel and workforce management, including motivation and incentive programs, namely, conducting incentive award programs for motivation of agents via recognition and bonuses of customer service center agents to promote high-quality customer service; advertising and business marketing services, namely, designing and managing for others outbound contact center marketing campaigns in the fields of contact center and enterprise management and providing online reporting of such campaigns; contact center and enterprise workforce management services, namely, personnel management services; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; and automated provision and distribution of information and automated outbound interactions, namely, telemarketing services and promoting the goods and services of others via automated outbound channel communications; all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning and product promotion
42 Providing temporary use of on-line non-downloadable cloud computing software for contact center management; providing use of on-line non-downloadable software and applications for an organization's handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, workforce management services; installation and maintenance of computer software; monitoring of computer systems, namely, monitoring by remote access to ensure proper functioning; technical support services, namely, diagnosing and troubleshooting of computer hardware and software problems; professional services, namely, customization and configuration in the nature of design and development of computer software; automated operator and messaging systems, namely, providing online temporary use of online non-downloadable software for automated telephone operator and messaging functions
The mark consists of an abstract lowercase G made from the convergence of three round forms followed by the word GENESYS.
Color is not claimed as a feature of the mark.
Feb 8, 2024
Notification Of Subsequent Final Emailed
Feb 8, 2024
Subsequent Final Emailed
Feb 8, 2024
Subsequent Final Refusal Written
Feb 5, 2024
Suspension Checked - To Attorney For Action
Jul 17, 2023
Report Completed Suspension Check Case Still Suspended
Jul 15, 2023
Suspension Checked - To Attorney For Action
Dec 30, 2022
Notification Of Letter Of Suspension E-Mailed
Dec 30, 2022
Letter Of Suspension E-Mailed
Dec 30, 2022
Suspension Letter Written
Dec 15, 2022
Suspension Checked - To Attorney For Action
Dec 7, 2022
Automatic Update Of Assignment Of Ownership
May 11, 2022
Report Completed Suspension Check Case Still Suspended
May 9, 2022
Suspension Checked - To Attorney For Action
Aug 13, 2021
Notification Of Letter Of Suspension E-Mailed
Aug 13, 2021
Letter Of Suspension E-Mailed
Aug 13, 2021
Suspension Letter Written
Jul 14, 2021
Teas/Email Correspondence Entered
Jul 13, 2021
Correspondence Received In Law Office
Jul 13, 2021
Teas Request For Reconsideration Received
May 29, 2021
Notification Of Final Refusal Emailed
May 29, 2021
Final Refusal E-Mailed
May 29, 2021
Final Refusal Written
May 3, 2021
Teas/Email Correspondence Entered
May 3, 2021
Correspondence Received In Law Office
May 3, 2021
Teas Response To Office Action Received
Nov 18, 2020
Applicant/Correspondence Changes (Non-Responsive) Entered
Nov 18, 2020
Teas Change Of Correspondence Received
Nov 18, 2020
Attorney/Dom.Rep.Revoked And/Or Appointed
Nov 18, 2020
Teas Revoke/App/Change Addr Of Atty/Dom Rep Received
Nov 18, 2020
Teas Change Of Owner Address Received
Nov 1, 2020
Notification Of Non-Final Action E-Mailed
Nov 1, 2020
Non-Final Action E-Mailed
Nov 1, 2020
Non-Final Action Written
Oct 22, 2020
Suspension Checked - To Attorney For Action
Apr 3, 2020
Report Completed Suspension Check Case Still Suspended
Sep 10, 2019
Report Completed Suspension Check Case Still Suspended
Feb 27, 2019
Assignment Of Ownership Not Updated Automatically
Feb 21, 2019
Report Completed Suspension Check Case Still Suspended
Feb 11, 2019
Assigned To Lie
Jul 25, 2018
Report Completed Suspension Check Case Still Suspended
Jan 24, 2018
Notification Of Letter Of Suspension E-Mailed
Jan 24, 2018
Letter Of Suspension E-Mailed
Jan 24, 2018
Suspension Letter Written
Jan 23, 2018
Teas/Email Correspondence Entered
Jan 22, 2018
Correspondence Received In Law Office
Jan 22, 2018
Teas Response To Office Action Received
Jul 21, 2017
Notification Of Non-Final Action E-Mailed
Jul 21, 2017
Non-Final Action E-Mailed
Jul 21, 2017
Non-Final Action Written
Jul 20, 2017
Assigned To Examiner
May 3, 2017
Notice Of Design Search Code E-Mailed
May 2, 2017
New Application Office Supplied Data Entered
Apr 28, 2017
New Application Entered
Trademark Alertz updated from USPTO on 2030-01-24
