9 Computer software that provides analytics and engagement services for chatbots and bots; computer software for providing for interaction of a user with a conversational user interface; computer software for retrieving information from a user and delivering to the user context-sensitive information and user-specific information; computer software for providing information to a user from an adaptive, artificially intelligent software agent; computer software in the field of artificial intelligence, namely, software for converting natural language voice and text into machine executable commands; computer software, namely, an interpretive interface for facilitating interaction between humans and machines via voice and text message-enabled conversational agents and chat bots; computer software for creating searchable databases of information and data; computer software for the collection, editing, organizing, modifying, transmission, storage and sharing of data and information; computer software for accessing, browsing and searching online databases; computer software for converting verbal speech to text; computer software used to process natural language voice and text commands, and create natural language voice and text responses to voice and text commands; computer software for providing consumer products and services features and purchase information in response to voice and text data