42 software as a service (SAAS) services featuring software for searching, tracking, troubleshooting and providing of operational intelligence, in the field of data storage, ingestion and real-time analytics, event processing and business analysis of customer service data; providing use of on-line non-downloadable cloud computing software for indexing and making available of business data, transactional data and network related data and business analysis from applications, servers or network devices; cloud computing featuring software for use in event processing, data analysis and indexing and making data available in the field of data storage, ingestion and real-time analytics and business analysis; installation, maintenance and updating of computer software; technical support services, namely, monitoring network systems, providing back-up computer programs and facilities, and troubleshooting of computer hardware and software problems by analyzing logs and events from software and hardware system, computer consulting services; Application service provider (ASP) services featuring computer software for administration of local area networks, data storage, ingestion and real-time analytics, in the nature of computer software for application integration, secure delivery of information, data, and software, managing network services between software applications and systems, as well as for computer systems monitoring and management; Application service provider (ASP) services featuring computer software for business process management, business data management, business transaction event processing, business data analysis and visualization, social collaboration, and providing business intelligence