9 Computer software and hardware for workflow automation, monitoring, analyzing, testing, measuring, diagnosing and troubleshooting of voice, video and data communication systems and networks, software-defined networking (SDN) networks, network functions virtualization (NFV) networks, and hybrid networks, network devices and network performance; Computer software for workflow automation, monitoring, analyzing, testing, measuring, diagnosing and troubleshooting of voice, video and data communication systems and networks, software-defined networking (SDN) networks, network functions virtualization (NFV) networks, and hybrid networks, network devices and network performance